Understanding APU Login Terms, Codes, Account Access, and Common Abbreviations

This article explains common APU terms, informal language, and abbreviations you may encounter when working with APU IT Support. It is designed to be both customer-friendly and AI-search friendly.

You do not need to know or use technical language to get help — describe the issue in your own words.

How We Interpret Your Request

• We focus on intent, not exact wording
• Informal phrases like “code”, “dashboard”, or “portal” are okay
• We do not correct language unless clarification is truly needed
• If intent is clear, we proceed without delay
• If unclear, we ask one focused clarifying question only

Common Words You Might Use — and What They Mean

My APU portal: https://home.apu.edu

Password vs. Code

Resetting your password does not disable MFA.

Cougar Lock (MFA)

• MFA codes cannot be reset
• IT can help re-register devices
• IT cannot bypass or override MFA

Former Employees

• HR approval is required before IT can re-enable access
• IT cannot enable former employee accounts without HR confirmation

Abbreviations, Acronyms, and Initialisms

Some abbreviations have multiple meanings depending on context.

A–C

D–H

I–M

N–R

S–Z

Our Goal

• Help you get access quickly
• Reduce unnecessary back-and-forth
• Keep accounts secure and compliant

If you’re unsure what to ask, just explain the situation — we’ll take it from there.