support.apu.edu

How to Troubleshoot Formstack Workflow Login Issues

As a participant in a Workflow, you will receive the following email:

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If you click either the Open Form link ( circled in black ) or the Visit Workspace to Complete Task button ( circled in orange ) - it will take you to the form to approve.

 

If the form does not load or loads an advertisement for Formstack please try the following:

  • Clear your Browser Cache and Cookies - try the link in your email again.
  • If that same error occurs, go to the right upper corner of your browser:
    • Open a new incognito window in Chrome ( or private window in Firefox / Safari) by clicking the vertical three dots or lines.
    • Type in formstack.apu.edu in the URL
    • Click Sign in YourAPUNetID if you have that option or Sign in with Google
    • Use your APU Login credentials to access your account

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Click on Workspace on the top black bar and click on the assigned tasks - they may be multiple subtasks to click through.

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If you click either link and the following error message appears, you have already completed the task.

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If you continue to experience issues, please contact support@apu.edu

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