We are no longer using Backupify!
What are our options to restore files?
Check the Trash: By design, Google keeps items in the trash for 25 days unless the customer deliberately clears it out.
Check Document History: customers might have thought to use Backupify to restore a documents to a specific point in time. If they wanted last week's copy of their document, they might have used Backupify for that. Instead, Google Docs has a History feature that allows you to view and use a document from a specific point in time.
If you lose a file or email,
- find the date of the file because if it's been longer than 25 days IMT wont be able to restore it.
- use Google's search features to search by title, edit dates, etc.
- Find any folders the file might have been in.
- Find other locations it could be, like trash/archive.
If it's not in trash, feel free to refer to this article!
If you need any further assistance, please contact the Support Center at (626) 815-5050 or email us at firstname.lastname@example.org and we would gladly assist you with this!