[RESOLVED]
All services have been restored.
If you continue to have any issues, try signing out and back in again. Please do not hesitate to contact IMT if you have questions via support@apu.edu or x5050. You can continue to view our status page for additional information. Thank you for your patience during this service disruption. Thank you to faculty who have provided work arounds to students and for providing helpful information to IMT.
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Students - If you are having difficulty connecting to Canvas, please log into home.apu.edu or APU Mobile app and click on the link to Canvas from within the page/app (see example below).
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IMT is aware of and is working on an issue currently preventing logons for many individuals across multiple services.
The IMT Support Center is available to assist you at Phone: (626) 815-5050 and support@apu.edu
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Canvas Workaround:
1. Sign in to home.apu.edu
2. Click Canvas
Workaround for other services:
- Tableau (dashboards.apu.edu)
- gmail (home.apu.edu)
- Google Drive (home.apu.edu)
- Google Docs (home.apu.edu)
- Google Calendar (home.apu.edu)
- Google Meet (home.apu.edu)
- Google Slides (home.apu.edu)
- canvas.apu.edu (home.apu.edu) or direct to canvas.apu.edu
- Laptops only
- Mobile App may not work for new login on tablets or mobile phones
- Taskstream: (login.taskstream.com)
Services impacted:
Google
Timekeeping.apu.edu
Tableau
Formstack (Only forms that require sign-in)
Zendesk
Dialpad
Some Library Services are unavailable
Amazon Business Services
Budget.apu.edu
Zoom
Calendar.apu.edu
apu-openhire.silkroad.com
Services NOT Impacted:
home.apu.edu
hrtotalaccess.apu.edu
Please add budget.apu.edu to the Services Impacted section