support.apu.edu

Service Restored: Sign-in for many services is available again

[RESOLVED]

All services have been restored. 

If you continue to have any issues, try signing out and back in again. Please do not hesitate to contact IMT if you have questions via support@apu.edu or x5050. You can continue to view our status page for additional information. Thank you for your patience during this service disruption. Thank you to faculty who have provided work arounds to students and for providing helpful information to IMT.

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Students - If you are having difficulty connecting to Canvas, please log into home.apu.edu or APU Mobile app and click on the link to Canvas from within the page/app (see example below).  

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IMT is aware of and is working on an issue currently preventing logons for many individuals across multiple services.

The IMT Support Center is available to assist you at Phone: (626) 815-5050 and support@apu.edu 

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Canvas Workaround:

1. Sign in to home.apu.edu

mceclip1.png
2. Click Canvas 

Dashboard.png

 

Workaround for other services:

Services impacted:
Google

Timekeeping.apu.edu

Tableau

Formstack (Only forms that require sign-in)

Zendesk

Dialpad

Some Library Services are unavailable

Amazon Business Services

Budget.apu.edu

Zoom

Calendar.apu.edu

apu-openhire.silkroad.com

Services NOT Impacted:

home.apu.edu

hrtotalaccess.apu.edu

 

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    Melissa Sturgeon

    Please add budget.apu.edu to the Services Impacted section

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