New Google Chat FAQ and Info Guide


APU is transitioning to Google’s newest enterprise-grade collaboration product, Google Chat (Chat). Chat has a modern user interface (UI), team rooms, that support enhanced collaboration, threaded conversations, emoji reactions to make work fun, bots to help you be more productive, and much more.

On Tuesday, August 4, Hangouts will be upgraded to the new Google Chat in Gmail for 1:1 direct messages (DMs), group messages, and team discussions.

See the Google Chat Transition presentation (created by Scott Nishizaki, Graduate and Professional Registrar)

Google Chat Features

Create Rooms to interact with students and collaborate with colleagues.

  • Office hours
  • Projects
  • Teams
  • Departments
  • Announcements
  • Water cooler

Send direct messages and create group messages.

  • Chat directly with anybody at APU
  • Create group messages to chat with several people privately
  • Chat on the go with the iOS and Android mobile apps

See all of your messages in one place.

  • Access Google Chat right from Gmail

Make Chat smarter with Bots.

Frequently Asked Questions

What’s happening with the old Hangouts?

  • Hangouts will still be available but only for a very limited time. Please transition to the new Google Chat.

How do I start using Google Chat?

  • Explore the new web experience now at
  • Install the Google Chat mobile app for iOS or Android
  • Refresh APU Gmail on August 4, 2020 to automatically get the new Chat experience inside of Gmail

Where do I go for help?

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