support.apu.edu

Salesforce CRM

Description of Service

Salesforce is a broadly used customer relationship management and marketing platform that extends developer tools for third parties, including APU, to build on top while maintaining a cloud-based delivery model.  At APU, Salesforce is as a technology platform for enabling connections between prospective and new students and APU.

IMT administrates and enhances the Salesforce platform and related applications, as well as data integrations, APU custom code, and single sign-on.


Link to Service

Available as part of the Admissions application and account creation process.


Audience

yes.jpg Faculty

yes.jpg Staff

yes.jpg Prospective Students

 


Requesting Service

Faculty and Staff should request access to Salesforce through their supervisors, who may request access via a support ticket.

Students are provided appropriate access during their admissions process.


Help for Service

Undergraduate prospective students:   OneStop Undergraduate Enrollment Services Center

Graduate and Professional prospective students:  Graduate and Professional Center

Current staff and faculty:  IMT Support


Customer Responsibilities

Supervisors must complete and submit the appropriate form to request access for their employees.  

Data analysts provide cross-functional testing of new features and changes several times per year, and are responsible to test and provide feedback to IMT for these updates and major product upgrades. 


Service Level Agreement

Salesforce is generally available 24x7x365, but has scheduled maintenance windows each quarter, and periodic releases of new features that may require some service unavailability.  Every attempt is made to provide at least a week notice on support.apu.edu before any scheduled maintenance.  


Related Policy

http://www.apu.edu/imt/policiesandprocedures/internetuse/

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