support.apu.edu

Webpage Redirect Loop error when accessing Ark

Issue:

Webpage redirect loop error is being returned when accessing Ark (Singularity or Alfresco).  This is a known issue and can be caused by multiple   There are several scenarios that cause this error to occur and can happen on multiple browsers.

Redirect_loop.png

Work Around:

There are several possible ways to work around this issue until a full resolution is implemented.  These work arounds can be tried independently and we should have the customer start with #1 and work the way through the list until one option works.

  1. Restart browser
  2. Restart computer
  3. Clear History, Cache, and Cookies for browser, then restart browser
  4. Open an incognito browser window

If none of these options work, contact someone in the IMT Document Solutions office to assist the customer in accessing Ark.

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