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Clearing Browser Cache

Each time you access a file through your web browser, the browser caches (i.e., stores) it. Thus, the browser doesn't have to newly retrieve files (including any images on the page) from the remote web site each time you click Back or Forward. You should periodically clear the cache to allow your browser to function more efficiently.

A cookie is a file created by a web browser, at the request of a web site, that is stored on a computer. These files typically store user-specific information such as selections in a form, shopping cart contents, or authentication data. Browsers will normally clear cookies that reach a certain age, but clearing them manually may solve problems with web sites or your browser.

A browser's history is a log of sites that you visit. When you press a browser's Back button, you are moving back one entry the history log. Browsers will normally clear history at regular intervals, but you may want to clear it manually for privacy reasons. This may help with any account access issues you are experiencing. For example, web applications (like PeopleSoft) store copies of the pages you visit on your hard drive for quick retrieval. Any time you change your access, it's a good idea to clear the cache and allow PeopleSoft to get the latest settings from the database. Here's how.

Clearing Cache Microsoft Edge

1. Open Microsoft Edge browser, click on the Hub Icon (Three horizontal lines in front of a start in the top right corner of the browser. Click on the History side bar menu option. Then click Clear history.

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2. Select "Cookies and saved website data" and "Cached data and files" then hit the Clear button. Then your cache has been cleared!

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Clearing Cache Internet Explorer 

1. Open Internet Explorer browser. Then click on the little gear in the top right corner of the screen, and on the menu bar, click "Internet Options".

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2. Make sure you are in the General Tab, then go down to the delete button under "Browsing History"

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3. Make sure that "Temporary Internet files and website files" and "Cookies and website data" are the only two options that are checked. Then click the delete button. You have now cleared your cache!

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Clearing Cache in Chrome (Mac & Windows)

 

1. Open your Chrome browser, and click on the three dots stacked on top of each other in the top right corner of the browser, then click "Settings"

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2. Scroll down the page until you see the advanced option with a small down pointing arrow.

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3. Click on the "Clear browsing data option.

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4. Make sure the time range is set to "All time", then make sure that "Cookies and other site data" and "Cached images and files" are the only two boxes checked. Lastly click "clear data" and you cache has been cleared!

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Clearing Cache Firefox (Windows and Mac)

1. Open your firefox browser, the click the three horizontal bars in the top right corner of the browser. Then click on "options" ("preferences" for mac).

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2. Click "Privacy & Security" on the left side tool bar. Then scroll down to "Cookies and Site Data" and click Clear Data.

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3. Make sure "Cookies and Site Data" and "Cached Web Content" are checked, then click clear and then clear now. You have now cleared your cache!

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Clearing Cache Safari Mac

1. Open your safari browser. Then click safari in the top right of your screen on the main task bar, then click preferences.

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2. Click Advanced and at the bottom, check "Show Developer menu in menu bar"

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3. Click on the Develop option on the top menu bar. Then click Empty Caches on the drop down menu and you have cleared the cache!

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If these steps do not work, try rebooting your machine and trying to access the application again. If none of these steps resolves your issue, please contact the IMT Support Desk at 626-815-5050

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