Clearing Browser Cache

Each time you access a file through your web browser, the browser caches (i.e., stores) it. Thus, the browser doesn't have to newly retrieve files (including any images on the page) from the remote web site each time you click Back or Forward. You should periodically clear the cache to allow your browser to function more efficiently.

A cookie is a file created by a web browser, at the request of a web site, that is stored on a computer. These files typically store user-specific information such as selections in a form, shopping cart contents, or authentication data. Browsers will normally clear cookies that reach a certain age, but clearing them manually may solve problems with web sites or your browser.

A browser's history is a log of sites that you visit. When you press a browser's Back button, you are moving back one entry the history log. Browsers will normally clear history at regular intervals, but you may want to clear it manually for privacy reasons. This may help with any account access issues you are experiencing. For example, web applications (like PeopleSoft) store copies of the pages you visit on your hard drive for quick retrieval. Any time you change your access, it's a good idea to clear the cache and allow PeopleSoft to get the latest settings from the database. Here's how.



Clearing Cache Internet Explorer v. 7



Open your Internet Explorer browser, click on the Tools menu and then on Internet Options 



From the General tab, Click on the Delete button 




Click on the Delete files… for Temporary Internet Files - this clears your cache. 

Click on the Delete cookies… 


Caution: if you have other websites that remember who you are ("Welcome back, yourname!"), they use cookies to do that. 

Click on Close 




Close Internet Explorer and restart it, then try the application you were using again. 



Clearing Cache in Chrome

(updated 11/11/13)

1. On the upper right corner of the browser click on the settings icon Chrome_settings_.png

2. Select Tools then Clear Browsing Data... .


3. Select the items you want to clear (e.g., Clear browsing history, Clear download history, Empty the cache, Delete cookies and other site data). 

4. You can choose the period of time for which you want to clear cached information from the Clear data from this period drop-down menu. To clear your entire cache, select "Obliterate the following items from: the beginning of time".



Clearing Cache Firefox v. 7 (Windows and Mac)



Open your Firefox browser, click on the Tools menu bar then Clear Private Data… 



Select the settings you desire and click Clear Private Data now. Recommendations: 

  • Delete Browsing History if you don't use the history to navigate to recently visited pages 
  • ALWAYS delete Cache - this deletes temporary files stored on your PC that are will be refreshed with fresh copies from PeopleSoft. 
  • Delete Cookies if you don't have large number of web sites that remember who you are when you return to them 



Close Firefox and restart it, then try the application you were using again. 




Clearing Cache Safari Mac



Open your Safari



Click Safari , Then Click on the Empty Cache



Close and restart Safari.


If these steps do not work, try rebooting your machine and trying to access the application again. If none of these steps resolves your issue, please contact the IMT Support Desk at 626-815-5050

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