Description of Service
IMT provides service for all university owned computers* that may include on site repairs by an IMT employee or contracted external repair person. IMT in some situations may need to take the equipment to our offices or send it off-campus for repair.
*Note: If computers are bought outside of IMT's polices, this may not apply.
Link to Service
Help for Service
There are many help articles available in the “Get Answers” section of support.apu.edu click here to access that section
Staff and faculty should take reasonable steps to protect their computer from accidental damage, and/or theft. If a computer is lost or stolen, please contact the IMT Support Desk and Campus Safety as soon as possible, in the case of theft a police report is necessary. Other damage or problems with the computer should be reported to the IMT Support Desk as soon as possible.
Service Level Agreement