Description of Service
IMT provides service for all university owned computers. This may include on-site repairs by an IMT employee or contracted external repair person. IMT, in some situations, may need to take the equipment to a repair center or send it off-campus for repair.
*Note: Computers that are purchased outside of IMT's policies may not received the same service and support.
Link to Service
Requesting Service
Staff and faculty may request service by contacting the IMT Support Desk via phone at extension 5050, email to support@apu.edu, through our self-service portal, support.apu.edu, and via live chat.
Help for Service
There are many help articles available in the “Get Answers” section of support.apu.edu click here to access that section
Audience
Customer Responsibilities
Staff and faculty should backup the data on their computer. Staff and faculty should take reasonable steps to protect their computer from accidental damage, and/or theft. If a computer is lost or stolen, please contact the IMT Support Desk and Campus Safety as soon as possible. In the case of theft, a police report is necessary. Other damage or problems with the computer should be reported to the IMT Support Desk as soon as possible.
Service Level Agreement
N/A
Related Policy
http://www.apu.edu/imt/policiesandprocedures/internetuse/
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