Description of Service
IMT provides on-site technical support for classroom technology for the Azusa Pacific University East and West campuses. Our goal is to make technology accessible, reliable, and user-friendly. During the school year, technicians are available on an on-call basis Monday-Thursday, 7:00am-10pm, Friday, 7:00am-6:00pm, and Saturday, 8:00am-12:00pm. During the summer, they are available Monday-Friday, 8:00am-5pm.
Technicians also visit the Regional Centers once a week for classroom & general technology support. We strive to empower our technicians to fix any classroom technology issues they may come across; however broken or improperly programmed hardware, network issues, or any other high-level problems may take longer to fully resolve.
Link to Service
Please contact the IMT Support Desk at firstname.lastname@example.org. If immediate assistance is required, please call x5050 and we will send a Classroom Technician as soon as possible.
Help for Service
Please contact the IMT Support Desk at email@example.com or by calling x5050.
Please contact the IMT Support Desk as soon as you are aware of any issues with classroom technology. Never assume we already know about a problem.
Service Level Agreement
In order to best support the educational goals of the University, we strive to have all classroom technology running 100% of the time. In the event of a service outage, we will commit a technician to assessing and fixing the issue as soon as possible. IMT will typically respond to classroom technology emergencies in 10 minutes or less and provide a solution within 20 minutes. Issues involving broken or improperly programed hardware, network issues, or any other high-level problems may take longer to fully resolve.