Description of Service
IMT provides on-site technical support for classroom technology for the Azusa Pacific University East and West campuses. Our goal is to make technology accessible, reliable, and user-friendly. During the school year, technicians are available on an on-call basis Monday-Thursday, 7:00am-10pm, Friday, 7:00am-6:00pm, and Saturday, 8:00am-12:00pm. During the summer, they are available Monday-Friday, 8:00am-5pm.
Technicians also visit the Regional Centers once a week for classroom & general technology support. We strive to empower our technicians to fix any classroom technology issues they may come across; however broken or improperly programmed hardware, network issues, or any other high-level problems may take longer to fully resolve.
Link to Service
http://www.apu.edu/imt/media/classroom/support/
Audience
Requesting Service
Please contact the IMT Support Desk at support@apu.edu. If immediate assistance is required, please call x5050 and we will send a Classroom Technician as soon as possible.
Help for Service
Please contact the IMT Support Desk at support@apu.edu or by calling x5050.
Customer Responsibilities
Please contact the IMT Support Desk as soon as you are aware of any issues with classroom technology. Never assume we already know about a problem.
Service Level Agreement
In order to best support the educational goals of the University, we strive to have all classroom technology running 100% of the time. In the event of a service outage, we will commit a technician to assessing and fixing the issue as soon as possible. IMT will typically respond to classroom technology emergencies in 10 minutes or less and provide a solution within 20 minutes. Issues involving broken or improperly programed hardware, network issues, or any other high-level problems may take longer to fully resolve.
Related Policy
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