support.apu.edu

Departmental Printers and Multi-Function Printers

Description of Service

IMT provides printers and/or multi-function printers for university departments. A multi-function printer will also have a fax machine (upon request) and a scanner that will allow customers to scan documents to email. Please note for fax capability there must be an active telephone line available. Departments are responsible for purchasing paper and toner for these machines. Information on purchasing toner can be found here.


Link to Service

N/A


Audience

yes.jpg Faculty

yes.jpg Staff

yes.jpg Students (in labs)

no.jpg Prospective Students

no.jpg Alumni

no.jpg Guests


Requesting Service

IMT provides service for all printers that may include on site repairs by an IMT employee or contracted external repair person. If you printer or multi-function printer needs service, please contact the IMT Support Desk via phone at extension 5050, email to support@apu.edu or through our self-service portal, support.apu.edu


Help for Service

N/A


Customer Responsibilities

 Customers are responsible to purchase paper and toner cartridges for the printers in their office. Paper is obtained through Central Receiving’s Paper and Supply Order form and toner cartridges may be purchased by submitting a work order through the IMT Support Desk.


Service Level Agreement

 


Related Policy

http://www.apu.edu/imt/policiesandprocedures/internetuse/

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