Description of Service
Oracle PeopleSoft is the University's enterprise data management system. It is used to maintain student, employee, and financial records.
Link to Service
Student and Financial information can be accessed through home.apu.edu, Employee information is accessible through the PRODHR link on peoplesoft.apu.edu.
Audience
Faculty
Staff
Students
Prospective Students
Alumni*
Guests
*Limited
Requesting Service
A basic PeopleSoft account is created with the predefined access based on your status with the university.
Each students will have access to his/her records through the Student Center.
Each faculty member will have access to their class information through the Faculty Center and to student information through the Student Services Center.
Staff will be given basic access that will not include access to student records or financial information.
For faculty and staff needing additional access their supervisor must submit the proper forms to the IMT Support Desk.
PeopleSoft Security Request forms may be found in the IMT Forms section of the Support website. There is a separate form for each of the three (3) PeopleSoft environments (Finance, HR, & Student) currently supported. Access to information will be granted based on an individual's job role.
Help for Service
All support requests should be directed to departmental Data Analysts. Data Analysts provide the first level of support to their individual departments.
If the issue cannot be resolved by a departmental Data Analyst, it will be escalated to IMT via a work ticket issued by the IMT Support Desk. The Support Desk can be contacted via phone at (626) 815-6000 x5050 or by sending a message to support.apu.edu. Additional points of escalation exist, within IMT and the issue will be addressed as needed.
Customer Responsibilities
Customers are responsible for working with their designated Data Analysts, some of which are officially titled Data Analysts, while others serve in the role while working in a different job description. The Data Analysts provide a central point of knowledge management within the department, and are responsible for escalating issues they cannot resolve through the IMT Support Desk.
Service Level Agreement
Oracle PeopleSoft is generally available 24x7x365, with scheduled maintenance windows between 5:00 am to 7:00 am in the event of a need to temporarily bring systems offline to install software updates.
Each quarter, the Student module is updated with a new software bundle, which contains fixes to issues as well as regulatory updates. Some regulatory updates are delivered outside of the bundle cycle and are implemented during standard maintenance windows.
Twice a year, the Financials and Human Resources modules receive bundle updates as well. These are also implemented during standard maintenance windows.
Related Policy
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