Phone Equipment

Description of Service

IMT maintains and coordinates the telephone devices and telephone line information for each extension on all the Azusa Pacific University campus's.  This includes the establishment of service, repair of existing equipment or lines, and purchase of new equipment.  IMT also provides recommended headsets that you may view here, these can be purchased through IMT Purchasing.

Repair:

Any malfunctioning phones should be reported to the IMT Support Desk.  Please provide the following information when contacting us:

• A description of the problem

• The extension number of the phone with the problem

• The location of the phone (building and room number)

• Complete contact information (name, extension, and location)

Link to Service

N/A

Audience

 Faculty

 Staff

 Students

 Prospective Students

 Alumni

 Guests

Requesting Service

To request a new phone please contact the IMT Support Desk.

Help for Service

To learn more about the Cisco IP phone please refer to Using the Cisco IP Phones article in the Get Answers section of the support.apu.edu

Customer Responsibilities

Customers should report issues with the phones as soon as possible to the IMT Support Desk.

Please contact the IMT Support Desk before moving your phones.  We are happy to assist you.

Service Level Agreement

 N/A

Related Policy

http://www.apu.edu/imt/policiesandprocedures/internetuse/