support.apu.edu

*PeopleSoft

Description of Service

Oracle PeopleSoft Campus Solutions is the system of record for information pertaining to current, former and future students.  PeopleSoft allows students to register for classes, view and accept financial aid, receive communication and tasks, and see their academic history and progress.  

Faculty and academic support offices use PeopleSoft to support students through their academic journey.

PeopleSoft Modules and their purposes:

  • Student Admissions
  • Student Records and Enrollment
  • Curriculum Management
  • Academic Advisement
  • Student Financials
  • Residence Life
  • Judicial Management
  • 3C Engine (Communications, Comments, Checklists)
  • Financials
  • Human Resources

Link to Service

PeopleSoft is accessed by going to home.apu.edu or APU Mobile (mobile app or mobile.apu.edu) on PCs, phones and tablets.

Select staff and testers may access PeopleSoft through peoplesoft.apu.edu


Audience

yes.jpg Faculty

yes.jpg Staff

yes.jpg Students

no.jpg Prospective Students*

yes.jpg Alumni

no.jpg Guests

*Limited access until admission to the university.


Requesting Service

Faculty and Staff should request access to PeopleSoft through their supervisors. You may access the most current version by visiting IMT Forms of the Get Answers Section.

Students are provided appropriate access during their admissions process.

Prospective students have limited access to PeopleSoft until they’ve reached admit status.


Help for Service

Help for using features of PeopleSoft may be found by logging into home.apu.edu

Staff may request training through IMT Training or through their department data analyst.


Customer Responsibilities

Supervisors must complete and submit the appropriate form to request access for their employees.  Most commonly, this is the PeopleSoft student system request form.

Data analysts provide cross-functional testing of new features and changes each quarter, and are responsible to test and provide feedback to IMT for these updates and major product upgrades. 

Any APU students who are interested in early access testing and focus group feedback of PeopleSoft features under development may contact IMT Enterprise Applications through the IMT Support Center.


Service Level Agreement

PeopleSoft is generally available 24x7x365, but has scheduled maintenance windows each quarter,and periodic releases of new features that may require some service unavailability.  Every attempt is made to provide at least a week notice on support.apu.edu before any scheduled maintenance.  


Related Policy

http://www.apu.edu/imt/policiesandprocedures/internetuse/

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