support.apu.edu

Greeting Types and Examples

  • The voicemail system offers two types of greetings.  The system gives you the option to record your "Standard Greeting" during the initial mailbox setup.  Callers will hear this greeting if you do not answer.

  • Standard greeting example: Hi.  You have reached (User Name) in the department of Telecommunications at Azusa Pacific University.  Please leave your name, phone number, and a message and I will return your call as soon as possible.  Thank you.

  • The system also provides for an "Out-of-Office Greeting".  It is recommended to set your out-of-office greeting if you are going to be out of the office.  The message should inform callers of the dates you will be out and when they can expect you to return their call.  When the out-of-office greeting is set, the system will announce "(RECORDED NAME) is out of the office" and then play your recorded out-of-office greeting.  It is recommended to include an attendant to be reached in your absence (see "Selecting an Attendant" below). Please do not tell the caller that they cannot leave a message as this is not good customer service.

  • Out-of-office greeting example: Hi.  You have reached (User Name) in the department of Telecommunications at Azusa Pacific University.  I am currently out of the office from Thursday, June 1st through Sunday, June 4th.  If this is an urgent matter, please dial *XXXX to be transferred to (NAME) for immediate assistance.  Otherwise, I will reply to your message when I return on Monday, June 5th.  Thank you.

 

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